Looking for heroic customer support?
HFO/Trident Service Engineers are known for the heroic efforts they make every day to keep our customer’s machine productive. Each Service Engineer is factory-certified and dedicated to supporting a single range/brand of CNC machine tools… Haas.
The benefit for you, a Haas owner, is that they know your machine inside and out with experience performing routine maintenance as well as troubleshooting any issues that may arise.
Our first call repair rate is 90%, which is not just the best in the industry, there’s no other brand that comes close. This is accomplished by arriving at your facility in a fully stocked vehicle so that common parts are on hand to fix your machine, often during the first call. Because our service engineers are local, they also won’t get lost driving to your shop.
Beyond the parts inventory stocked in our service vehicles, HFO/Trident also manages an in-house consignment inventory of over 350 different Genuine Haas Parts, in Tampa, FL and Lafayette, LA, providing manufacturers in Louisiana, Mississippi, Florida and the Caribbean with a response time that is the best in the industry.
If you’d like to proactively keep your Haas CNC machines and rotary table in top running condition, we can also provide special services such as Preventative Maintenance Programs, 11 Month PM’s, Maintenance Classes, and Ball Bar calibration services.